Refund policy

Refund and returns policy

Faulty, damaged or wrong item
Please check your order as soon as it arrives. If your PestShield device is faulty, damaged or not the item you ordered, contact us at hellosajstore@gmail.com with your order number and a photo. We will replace it or refund you.

Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Change of mind
We do not offer refunds or returns for change of mind. Please read the product page carefully before you order, and contact us before buying if you have a question.

How refunds work
When we approve a refund, it is sent to your original payment method within 10 business days. Your bank or card issuer may need extra time to show it in your account.

Contact
hellosajstore@gmail.com